At Pamplaa, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on within 72 hours of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.

Order Cancellations

If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.

Returns Procedure

Please contact our Customer Service to initiate a return and log a complaint. In case of a replacement, the customer will have to self ship the product to our warehouse..
In case of COD refund, the payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint, else, the refund will be on hold. While sending the self shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.

Conditions for return

Products should be unused

Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

If the product has a gift associated with it, the gift has to be returned along with the product in original condition For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants,
perfumes and free items The Return Team